Refund & Returns Policy

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At Trendy.Style, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.

1. Return Eligibility

You may request a return if:

  • The item received is damaged or defective.
  • You received the wrong product.

Return requests must be made within 7 days of receiving your order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:

  • Jewellery (including bangles, earrings, necklaces, etc.)
  • Innerwear and intimate apparel
  • Beauty or cosmetic products
  • Gift cards
  • Clearance, sale, or final sale items
  • Products damaged due to misuse or improper handling

3. How to Request a Return

To initiate a return:

  1. Email us at info@trendy.style (replace with your actual email).
  2. Include:
    • Order Number
    • Reason for return
    • Photos of the product (if damaged or incorrect)
  3. Our support team will review your request within 2 business days.
  4. Once approved, we’ll provide return instructions.

Please do not return any item without prior approval.

4. Return Shipping

  • If the return is due to our error (wrong item, damaged, or defective product), we will bear the return shipping cost.
  • If the return is due to a change of mind or incorrect size selection (where applicable), the customer may be responsible for return shipping charges.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if any) are generally non-refundable unless the return is due to our mistake.

6. Exchange Policy

We offer exchanges for:

  • Damaged products
  • Incorrect products received
  • Manufacturing defects
  • Size exchanges (subject to stock availability)

If the requested size or product is unavailable, we will issue a refund or store credit.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share clear photos of:
    • The product
    • The packaging
    • The shipping label

After verification, we will arrange a replacement or refund at no additional cost.

8. Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if it meets our return eligibility criteria.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit/debit card provider.
  • Contact your bank, as processing times may vary.

If you still have not received your refund after these steps, please contact us.

10. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Trendy.Style

Email: info@trendy.style (replace with your actual email)

Phone: +91-8240105611 (replace with your actual phone number)

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Consumer Rights

This Refund & Returns Policy is governed by applicable consumer protection laws in India. Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 or other applicable laws.

Thank you for shopping with Trendy.Style. We value your trust and are committed to providing a smooth and satisfying shopping experience.